Hi,
Thank you for posting your query in Microsoft Community.
In order to use your Wacom product properly with your computer, download and install a Windows or Mac driver from the list below. Bamboo Ink Stylus Driver 7.6-10 (Win10). Splash, Bamboo CTL, Bamboo CTH, One by Wacom. Operating system Date Size Windows Windows - Driver 5.3.5-3 (XP, Vista, Win 7, 8 and 10). I have a Wacom Bamboo CTH-460 that I've had for years and I wanted to dust it off today. I plug it in, windows searches for some drivers and comes back with some driver that has what looks like a mouse on it. Then the tablet starts to function and lights up.
I understand your concern, and we in Community will try to help you in the best possible way.
Before I can provide you any assistance, I would like you to answer the questions stated below:
- Did you update your drivers after downloading windows 10?
- Did you check the compatibility of the Wacom pen with Windows 10?
- Did you get any error message?
- Did you perform any troubleshooting step to fix it?
- Is the Asus device a computer or a phone?
If you are facing a problem with a computer, follow the steps below:
Method1:
I would like you to refer to the link below and check if you can find the driver for your software.
Method 2:
I suggest that you run the program in compatibility mode and check if the issue persist. To change mode follow the steps below:
1. Right click on the application it and select Properties.
- 2. Click the Compatibility tab and then tick the box labelled Run this program in compatibility mode for.
3. Select the version of Windows that the app worked in before and Click OK.
Method3: Windows troubleshooter
- On search bar type “troubleshooter”
- Find and Click on “Hardware and Sound”
- Run troubleshooter
Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.
For further assistance, you can post your query in Microsoft Community.
Regards
Vanessa
You might have solved the issue already by yourself, but for the sake of posterity I'll give here some simple advice. It seems Wacom closed their forums due to spam, so the link to the forum topic won't work, for now at least. However, my original post contained the name of the driver package, including the version number.
The Wacom main site, which the dead forum link redirects one to, doesn't seem to either host this version (for Windows) or at least doesn't list it. However, if you head over to the Wacom Europe site, wacom.eu, you'll easily find this particular driver package by going to the Driver section and then selecting Graphire4 and Win8 as the options. This driver (cons530-3_int.exe) is then what the site will list. Just be sure you are at the EU site, as Wacom seemingly loves to redirect one to the common US site, wacom.com, which, like I said, won't be serving you this driver version.
The url ought to look something like this, at the time when I'm writing this post:
http://www.wacom.eu/index4.asp?pid=29&lang=en